Q: Where are you based?
We're happily based in the United Kingdom.
Q: How long does your fast shipping usually take?
We prioritise fast shipping and aim to have your order with you between 1 to 5 business days.
Q: How long does standard shipping usually take?
Please allow 3-5 business days for processing of your order; then your order will be ready for shipping. It usually takes between 2-3 weeks for delivery to the US and 3-5 weeks for other international countries, depending on your location and stock status. Please note that delivery time may be longer due to the high demand for our items and customs of the destination country.
If you haven't received your package in 6 weeks, please contact firstname.lastname@example.org, and we will look into it as a priority.
Q: What currencies do you accept?
Local currency amounts shown are estimates based on prevailing exchange rates. At the checkout, you will see products are priced and billed in GBP. As such the amount on your statement may differ slightly from the local currency amounts shown.
Q: What is your 30-day money back guarantee?
Our 30-day money back guarantee protects you for an entire 30 days from the day you receive your items - this means you can return them for a refund or replacement.
Q: What is your return policy?
If you receive an item and you changed your mind, or you don’t like it then you can contact us, and we will process a return for you.
Q: I only received one item, where is the rest of my order?
There is nothing to worry about, the rest of your order is on the way! We ship every item individually so even if some products aren’t available, it won’t hold up the entire order, and you will receive everything as fast as possible.
Q: I entered the wrong address, how can I get this fixed?
Send us an email to email@example.com within 24 hours of placing your order so we can correct this before your order ships out. Please include [WRONG ADDRESS] in the subject line, so we notice your high priority issue.
Q: I don’t want my order, how do I cancel it?
Please send an email within 24 hours of your order to firstname.lastname@example.org so we can cancel your order for you. Please make the subject of the email [CANCELLATION] so that we can spot the enquiry and prioritise it.
Q: Will Christmas affect shipping times?
Due to the high amount of shipments that are sent and delivered in this season, orders can be expected to arrive up to 10 business days later than expected. Standard shipping orders made in November and December can take up to 35 business days to arrive; this also affects our refund policy, if orders do not arrive within 45 business days since the shipping date, then please enquire for a refund or replacement.